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Frequently Asked Questions

Are wooden boards the best choice?

Yes. Wooden boards are considered the best option to use for any cutting, dicing or chopping food. Wooden boards last a very long time when cared for correctly.

They are kind to your knives and are easy to clean and maintain.

Wood boards are an eco-friendly choice and contain natural anti-bacterial properties ensuring they are safer than other materials such as plastic or glass.

Is it possible to add a personal message to the laser engraved boards?

Yes, you can add personal messages to our laser engraved boards. *There may be a fee attached for Laser Engraving. Check the product listing to see if it is included in the price.

If you are a business, you can add your business name or logo.

Can I purchase in bulk or wholesale lots?

Yes, we do accept bulk orders. Contact us for wholesale pricing.

Do you post throughout Australia?

Yes, we ship our camphor laurel boards throughout Australia.

What is the 'Handmade Guarantee'?

It is our Hand-Made guarantee to you, that the product you receive will be as beautiful and rich as the one pictured on our site, if not better.

We can make this guarantee because all of the timber used in our products and sold on our online shop is sourced from the same area and kiln-dried using the same specifications.

What is Australian Cutting Boards return policy?

All returns and exchanges are at the discretion of Australian Cutting Boards and will be assessed on each individual case.

Replaceable and Refundable Products

Products with defects
Incorrectly shipped items
No refund or exchange for change of mind

Replaceable and Refundable Products Terms and Conditions

You, the customer, must make contact with Australian Cutting Boards with 5 working days of receiving the incorrect product or incorrectly shipped item.
The incorrect or defect board must be returned to Australian Cutting Boards in an unused, new condition, in all original packaging.
The incorrect or defect board must be returned within 30 days of the original purchase invoice date.
Your replacement board will not be sent, or your refund issued, until Australian Cutting Boards receives your returned board.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund or exchange.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved for a replacement, then your replacement will be processed and sent within a certain number of days.
Shipping costs are non-refundable.
Non-Returnable / Non-Refundable Products
Used products – with the exception of boards affected by cupping below
Custom orders*
Engraved products or engraving services
Products with no verifiable proof of purchase
Boards that have gone through the dishwasher (we will know)

Non-Returnable / Non-refundable Products Terms and Conditions

*Custom orders can not be replaced or refunded as it won’t be possible to sell it to anyone else.
The only time a refund or exchange will be granted on a custom order, will be if there is an error with the customisation that is the exclusive fault of Australian Cutting Boards, therefor make sure of the correct spelling and text when purchasing custom laser engraving.

Return or Exchange – Cutting Boards affected by Cupping

These are the instructions found on our Care Instructions page and is linked to all product pages.

Leaving the board flat while wet, will cause problems with mould and cupping.
Because the cutting board is one piece of timber, it needs to dry evenly on both sides.
If cupping (warping) does occur, One way to fix the issue is to lay the cupping side up with a very damp cloth on the board. This helps to add moisture to the timber and stretch the cupping side back out.
If you have followed ALL these care instructions, and are still experiencing cupping of your board please contact us.
A refund or exchange will be granted at our discretion.
If we agree to a refund or exchange the following will apply.
For ALL approved exchanges or refunds for cupping the affected board must be returned to Australian Cutting Boards at your expense.
In the case of an approved exchange, a new board will not be sent to you until Australian Cutting Boards receives the affected board.
In the case of an approved refund, the refund will not be initiated and processed until the affected board is received by Australian Cutting Boards.

Lost or Damaged Orders

Australian Cutting Boards uses Fastway Couriers, Australia Post, and at times other courier companies to deliver your order to you.
We package your order in a way to reduce the chance of damage, and your order leaves our factory in excellent condition.
Once your order leaves our warehouse, Australian Cutting Boards have no control over what happens to your order.
We will not be held responsible for any lost parcels or product damage during transit.
Photo evidence will be required if the product arrives faulty or damaged. We will discuss the situation with you, but a refund or exchange will be at our discretion.
If the parcel is lost during transit, we will do our best to assist you in contacting the carrier service.

If you have any questions about our Return Policy, please contact us before making your purchase.

Follow our tips on our Care Instructions page to keep your cutting board in top condition and prolong its use.

Do you have a physical store?

We don’t have physical store but we set up market stall every week at 1594 Yandina Coolum Rd Qd. Visit us to view our best boards!

Where can I check the status of my order?

We process the order for shipping within 3-5 business days upon successful payment. If your order has not been processed after this period, please submit an inquiry via form above and we will contact you back about your order.

How often should I oil my board?

You will know when your board is dried out when your food starts to stain your board. It is time to oil it with grapeseed oil.

How do I care for my chopping board?

For everyday use, your chopping board can be washed in the sink with soapy water (detergent).
Your board MUST be stored upright on it’s edge. Let the board stand upright on the dish drainer, or standing upright against a wall or special rack. You can also hang it up by the hole, if it has one.
Leaving the board flat while wet, will cause problems with mould and cupping.
Because the cutting board is one piece of timber, it needs to dry evenly on both sides.
If cupping (warping) does occur, One way to fix the issue is to lay the cupping side up with a very damp cloth on the board. This helps to add moisture to the timber and stretch the cupping side back out.
Oiling your board every couple of months, has many benefits. Even though cleaning your board with detergent is essential, it does tend to dry out your board. Regularly oiling your cutting board is required to keep the timber supple.
Your board will also dry much quicker, either by hanging or safely sitting it in the draining rack. Also, a barrier of oil, will not let water penetrate and soak the whole board, meaning it will dry quicker.
Food will not stain or stick to your board. Garlic, onion, turmeric, mushrooms etc will not stain or leave an odour in the boards.
The only oil that will not go rancid is Grapeseed oil. Therefore we highly recommend it to oil your chopping board.
This food grade oil, can be obtained from your local supermarket. It has no smell and no taste.

How to prevent knife marks on the board?

A cutting board made from Camphor Laurel which is a semi-hardwood with a tight grain will reduce scoring of the board with your knifes. The tight grain also repels dirt and moisture. These boards are very durable.

Pictures below show my cutting board which I have been using constantly for one year.

To begin the process of restoring it back to its original condition, Stuart put 40 grit sandpaper on his orbital sander and proceeded to remove the layer of oil which had built up.

He followed that process with 120 grit sandpaper on the orbital sander to smooth it out.

Next, soak it on both sides with lots of Grapeseed Oil. The results are fantastic!

How much is delivery?

We offer free shipping on most of our chopping board range. You can read our Shipping Terms and Conditions here.

How should I store my cutting board?

Do not store your cutting board laying flat. It must be stored in an upright position between use to help stop cupping.

If cupping (warping) does occur, One way to fix the issue is to lay the cupping side up with a very damp cloth on the board. This helps to add moisture to the timber and stretch the cupping side back out.

Are camphor laurel cutting boards eco-friendly?

Yes. Wooden boards are considered the best option to use for any cutting, dicing or chopping food. Wooden boards last a very long time when cared for correctly.

They are kind to your knives and are easy to clean and maintain.

Wood boards are an eco-friendly choice and contain natural anti-bacterial properties ensuring they are safer than other materials such as plastic or glass.