Frequently Asked Questions

How To Order​

Placing an order is easy!

  • Online Orders: Visit our website anytime to browse and order.
  • Visit Us: Arrange a visit to our Kitchen Supply Store on the Sunshine Coast by messaging us at 0466 962 796.
  • Individual & Bulk Orders Welcome!

To Order:

  1. Browse our collection of handcrafted Australian Cutting Boards.
  2. Add your selected boards to the cart.
  3. If you’re ordering a laser-engraved board, make sure to enter your custom details before adding it to the cart.
  4. Complete the checkout process to finalize your order.

Local Pickup:
If you want to save on postage and pick up your order locally, call us to place your order directly. Orders placed online will include postage costs.

Our Serving and Cutting Boards

Chefs love using our boards in restaurants and cafes. Our serving trays, available with or without handles, can be custom laser engraved with personal designs or corporate logos.

Why Kiln-Dried Timber Matters?​

At Australian Cutting Boards, our timber is kiln-dried for up to six weeks at 50-60°C. This controlled drying process ensures the perfect moisture level, reducing the chances of cracking or warping in the Camphor Laurel wood. As a result, our eco-friendly boards are durable and versatile for everyday use, including outdoor entertaining.

We personally use our boards and have found they don’t hold odours. After washing, they are odour-free, so you can confidently cut onion, garlic, chicken, beef, and fish on the same board.

Handcrafted Clay Bowls

We also offer handcrafted clay bowls made by a local potter on the Sunshine Coast. These earthy-colored bowls are perfect for dips, charcuterie, and antipasto, and complement our dipping boards.

You can explore our collection by clicking here.

Camphor Laurel Natural Antibacterial Properties

Camphor Laurel wood contains natural antimicrobial compounds like camphor, cineole, and eugenol, which help reduce bacterial growth. While some plastic boards use chemical additives, Camphor Laurel’s antibacterial properties are entirely natural.

Though certain compounds can be toxic in purified form, there is no evidence that Camphor Laurel boards pose any risk for food contact. However, individuals with specific allergies may react to these compounds, similar to food allergies.

Camphor Laurel cutting boards have been shown to effectively reduce microbial growth, making them a safe and reliable choice for food preparation.

Learn more about our kiln-dried process that enhances the durability and safety of our boards.

The pictures above show the changes in appearance with some oil.

For the strawberry stains I did scour it with detergent before placing in the sun to dry.

The marks were still on it, but once the oil was applied, it soaked into the board making the strawberry juice disappear.

You will know when your board is dried out when your food starts to stain your board. It is time to oil it with grapeseed oil. Read how to take care of your cutting board here.

  • For everyday use, your chopping board can be washed in the sink with soapy water (detergent).
  • Your board MUST be stored upright on it’s edge. Let the board stand upright on the dish drainer, or standing upright against a wall or special rack. You can also hang it up by the hole, if it has one.
  • Leaving the board flat while wet, will cause problems with mould and cupping. 
  • Because the cutting board is one piece of timber, it needs to dry evenly on both sides.
  • If cupping (warping) does occur, One way to fix the issue is to lay the cupping side up with a very damp cloth on the board. This helps to add moisture to the timber and stretch the cupping side back out.
  • Oiling your board every couple of months, has many benefits.  Even though cleaning your board with detergent is essential, it does tend to dry out your board. Regularly oiling your cutting board is required to keep the timber supple.
  • Your board will also dry much quicker, either by hanging or safely sitting it in the draining rack. Also, a barrier of oil, will not let water penetrate and soak the whole board, meaning it will dry quicker.
  • Food will not stain or stick to your board. Garlic, onion,  turmeric, mushrooms etc will not stain or leave an odour in the boards.
  • The only oil that will not go rancid is Grapeseed oil. Therefore we highly recommend it to oil your chopping board.
  • This food grade oil, can be obtained from your local supermarket. It has no smell and no taste.

Answer: A cutting board made from Camphor Laurel which is a semi-hardwood with a tight grain will reduce scoring of the board with your knifes. The tight grain also repels dirt and moisture. These boards are very durable.

Pictures below show my cutting board which I have been using constantly for one year.

To begin the process of restoring it back to its original condition, Stuart put 40 grit sandpaper on his orbital sander and proceeded to remove the layer of oil which had built up.

He followed that process with 120 grit sandpaper on the orbital sander to smooth it out.

Next, soak it on both sides with lots of Grapeseed Oil. The results are fantastic!

We offer free shipping on most of our chopping board range. You can read our Shipping Terms and Conditions here. 

Do not store your cutting board laying flat. It must be stored in an upright position between use to help stop cupping.

If cupping (warping) does occur, One way to fix the issue is to lay the cupping side up with a very damp cloth on the board. This helps to add moisture to the timber and stretch the cupping side back out.

Answer:

Yes. There are a few factors that contribute to this:

  1. Camphor Laurel has natural anti-bacterial properties
  2. Our boards are handmade from a single block of wood meaning there are no joint lines to harbor bacteria.
  3. Our kiln dried timber process ensures the cutting boards are suitable for safe use as a chopping board or serving board.

Yes, our boards are handmade from ethically and sustainably sourced recycled Camphor Laurel timber from Queensland and Northern NSW. 

I am very pleased and proud to say that our boards are 100% Australian made. 

Yes. Wooden boards are considered the best option to use for any cutting, dicing or chopping food. Wooden boards last a very long time when cared for correctly.

They are kind to your knives and are easy to clean and maintain.

Wood boards are an eco-friendly choice and contain natural anti-bacterial properties ensuring they are safer than other materials such as plastic or glass.

Answer: Yes, you can add personal messages to our laser engraved boards. *There may be a fee attached for Laser Engraving. Check the product listing to see if it is included in the price.

If you are a business, you can add your business name or logo.

Answer: Yes, we do accept bulk orders. You can view details on our Wholesale Page. Contact us for wholesale pricing. 

Yes, we ship our camphor laurel boards throughout Australia. 

It is our Hand-Made guarantee to you, that the product you receive will be as beautiful and rich as the one pictured on our site, if not better.

We can make this guarantee because all of the timber used in our products and sold on our online shop is sourced from the same area and kiln-dried using the same specifications.

You can read our Handmade Guarantee information in full here

All returns and exchanges are at the discretion of Australian Cutting Boards and will be assessed on each individual case.

Replaceable and Refundable Products

  • Products with defects
  • Incorrectly shipped items
  • No refund or exchange for change of mind

Replaceable and Refundable Products Terms and Conditions

  • You, the customer, must make contact with Australian Cutting Boards with 5 working days of receiving the incorrect product or incorrectly shipped item.
  • The incorrect or defect board must be returned to Australian Cutting Boards in an unused, new condition, in all original packaging.
  • The incorrect or defect board must be returned within 30 days of the original purchase invoice date.
  • Your replacement board will not be sent, or your refund issued, until Australian Cutting Boards receives your returned board.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    We will also notify you of the approval or rejection of your refund or exchange.
  • If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • If you are approved for a replacement, then your replacement will be processed and sent within a certain number of days.
  • Shipping costs are non-refundable.
  • Non-Returnable / Non-Refundable Products
    Used products – with the exception of boards affected by cupping below
    Custom orders*
    Engraved products or engraving services
    Products with no verifiable proof of purchase
    Boards that have gone through the dishwasher (we will know)

Non-Returnable / Non-refundable Products Terms and Conditions

  • *Custom orders can not be replaced or refunded as it won’t be possible to sell it to anyone else.
  • The only time a refund or exchange will be granted on a custom order, will be if there is an error with the customisation that is the exclusive fault of Australian Cutting Boards, therefor make sure of the correct spelling and text when purchasing custom laser engraving.

Return or Exchange – Cutting Boards affected by Cupping


These are the instructions found on our Care Instructions page and is linked to all product pages.

  • Leaving the board flat while wet, will cause problems with mould and cupping.
    Because the cutting board is one piece of timber, it needs to dry evenly on both sides.
  • If cupping (warping) does occur, One way to fix the issue is to lay the cupping side up with a very damp cloth on the board. This helps to add moisture to the timber and stretch the cupping side back out.
  • If you have followed ALL these care instructions, and are still experiencing cupping of your board please contact us.
  • A refund or exchange will be granted at our discretion.
  • If we agree to a refund or exchange the following will apply.
  • For ALL approved exchanges or refunds for cupping the affected board must be returned to Australian Cutting Boards at your expense.
  • In the case of an approved exchange, a new board will not be sent to you until Australian Cutting Boards receives the affected board.
  • In the case of an approved refund, the refund will not be initiated and processed until the affected board is received by Australian Cutting Boards.


Lost or Damaged Orders

  • Australian Cutting Boards uses Fastway Couriers, Australia Post, and at times other courier companies to deliver your order to you.
  • We package your order in a way to reduce the chance of damage, and your order leaves our factory in excellent condition.
  • Once your order leaves our warehouse, Australian Cutting Boards have no control over what happens to your order.
  • We will not be held responsible for any lost parcels or product damage during transit.
  • Photo evidence will be required if the product arrives faulty or damaged. We will discuss the situation with you, but a refund or exchange will be at our discretion.
  • If the parcel is lost during transit, we will do our best to assist you in contacting the carrier service.

If you have any questions about our Return Policy, please contact us before making your purchase.

Follow our tips on our Care Instructions page to keep your cutting board in top condition and prolong its use.

We welcome your questions. Feel free to contact us via the methods on our contact page

If you can’t find the answer to your question, feel free to contact us.