If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved for a replacement, then your replacement will be processed and sent within a certain number of days.
If you have followed ALL these care instructions, and are still experiencing cupping of your board please contact us. A refund or exchange will be granted at our discretion. If we agree to a refund or exchange the following will apply.
We package your order in a way to reduce the chance of damage, and your order leaves our factory in excellent condition.
Once your order leaves our warehouse, Australian Cutting Boards have no control over what happens to your order. We will not be held responsible for any lost parcels or product damage during transit.
Photo evidence will be required if the product arrives faulty or damaged. We will discuss the situation with you, but a refund or exchange will be at our discretion.
If the parcel is lost during transit, we will do our best to assist you in contacting the carrier service.
If you have any questions about our Return Policy, please contact us before making your purchase.
Follow our tips on our Care Instructions page to keep your cutting board in top condition and prolong its use.