Australian Cutting Boards Return Policy
Our Handmade Guarantee is used as part of our Return Policy.
We guarantee that the product you receive will be as beautiful and rich as the one pictured on our site.
The quality is the same as the items we showcase in our market outlet located at Eumundi, Queensland.
Throughout our website and on the product description page, we state that each product is unique, meaning no two products are the same.
The pictures we chose are an average representation of the product, therefore, there is a good chance that the item you purchase will vary from the product pictured, as represented by the words “unique” and “random”.
We do not offer a refund or exchange for change of mind.
In saying this, if you are not happy with the product you received, we require that you contact us within 3 working days of receiving your order to discuss a refund or exchange.
It will be at our discretion if we agree to a refund or exchange.
Contacting us outside the 3 working days after delivery will result in us using our decretion whether we offer a refund or exchange.
If a refund or exchange is approved by us, the cutting board/s must be returned to us, at your expense. The board/s must be unused and in the same condition, it left our warehouse.
Lost or Damaged Orders
Australian Cutting Boards uses Fastway Couriers, Australia Post, and at times other courier companies to deliver your order to you.
We package your order in a way to reduce the chance of damage, and your order leaves our factory in excellent condition.
Once your order leaves our warehouse, Australian Cutting Boards have no control over what happens to your order. We will not be held responsible for any lost parcels or product damage during transit.
Photo evidence will be required if the product arrives faulty or damaged. We will discuss the situation with you, but a refund or exchange will be at our discretion.
If the parcel is lost during transit, we will do our best to assist you in contacting the carrier service.
If you have any questions about our Return Policy, please contact us before making your purchase.
Follow our tips on our Care Instructions page to keep your cutting board in top condition and prolong its use.